HOW To Return an Item:
- 1. Log-into your account
- 2. Go to your original order
- 3. Request the Return Authorization Request - tell us why you are returning the item. A RGA number will be assigned to your order - so that we our able to track it.
Returns Policy
*NOTE:* Due to high demand of items during the holiday season, NO CASH REFUNDS ONLY Exchanges or CREDIT to your customer account will be offered.
You may return most new, unworn items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For larger orders of the same item, it is highly recommend to purchase (1) product for review as orders with multiples of the same item will not be refunded. Due to cost of shipping & handling fees for sizing of boxes on cowboy hats and boots, a store credit will ONLY be issued.
Orders returned or exchanged with special promotions such as FREE Shipping or Discount pricing will be charged accordingly for cost(s) incurred of shipping and handling fee's.
CLEARANCE or SALE ITEMS are non-refundable and considered FINAL SALE.
Custom orders and specialty orders (special sizing) can only be exchanged or store credit issued.
GIFT CERTIFICATES are non-refundable. Refunds on gift certificates will be applied to the customers account in-store and on through the website.
You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, or Email US using the form under CONTACT US page - with reason why returning and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
BACKORDER ITEMS:
Please allow up to 30 days for items which have a backorder status. You will be contacted personally by telephone or email by our customer service team with status updates.
FREIGHT & SHIPPING and HANDLING FEES:
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We ship USPS, UPS and Fed Ex Ground depending on the location of the delivery. Orders can be expedited with additional charges applied. Basic shipping rates are computed at time of checkout. Discounts and special offers are subtracted during checkout as well.
International shipping rates:
Delivery fees to addresses outside of the continental United States (including Alaska and Hawaii will be determined on actual costs. Please contact our customer service by email at orders@diamondd.us between the hours of 9am – 4pm Monday – Friday (Pacific Time) to inquire about shipping rates. Duties and taxes are the responsibility of the recipient.
Sales Tax:
Orders purchased within the State of Arizona will have an 9.1% charge sales tax applied to all orders.
PRIVACY POLICY:
Diamond D Ranchwear is committed to insure that your privacy is protected. We do not share nor sell your information. Personal information shared on our website through credit card transactions will be transmitted through an (SSL) Secured Server Layering encryption technology. Because we respect your privacy we have also taken steps to further implement these procedures to be sure that all information is handled in a secure and safe manner.
ACCEPTANCE:
Upon placement of order, buyer has read, agreed and accepted those TERMS & CONDITIONS set forth within this e-commerce site for Diamond D Ranchwear. For all other inquiries, please send an email to: orders@diamondDranchwear.com